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Friday, 17 August 2007

World eGov survey · UK 5th

Equatorial Guinea eGov bests France, Japan, Italy and former colonists Spain.

PROVIDENCE, R.I. [Brown University], July 24, 2007 — Asian countries continue to dominate international e-government ratings, taking three of the top four spots in a global e-government study undertaken by researchers at Brown University. South Korea earned the top rank, followed by Singapore, Taiwan, the United States, Great Britain and Canada. The study shows that 28 percent of government agencies around the world are offering online services, about the same as in 2006.

Global e-Government: 198 Countries Ranked

Rankings from 1 to 50

   RANK    COUNTRY                RATING

1. (1) South Korea 74.9 (60.3)
2. (3) Singapore 54.0 (47.5)
3. (2) Taiwan 51.1 (49.8)
4. (4) United States 49.4 (47.4)
5. (6) Great Britain 44.3 (42.6)
6. (5) Canada 44.1 (43.5)
7. (48) Portugal 43.8 (31.3)
8. (12) Australia 43.5 (39.9)
8. (27) Turkey 43.5 (33.7)
10. (8) Germany 42.9 (41.5)
11. (7) Ireland 42.4 (41.9)
12. (16) Switzerland 42.3 (36.9)
13. (38) Brazil 41.1 (32.1)
14. (11) Dominica 41.0 (40.0)
15. (65) Bahrain 40.3 (29.6)
16. (40) Equator. Guinea 40.0 (32.0)
16. (32) Liechtenstein 40.0 (33.0)
18. (133) Andorra 39.0 (24.0)
19. (14) New Zealand 38.4 (37.6)
20. (35) Italy 38.0 (32.9)
21. (10) Spain 37.7 (40.6)
22. (20) Hong Kong 37.5 (35.4)
23. (19) Finland 37.3 (35.6)
24. (30) Vatican 37.0 (33.5)
25. (36) Malaysia 36.9 (32.7)
        RANK   COUNTRY                RATING

26. (15) Netherlands 36.8 (37.4)
27. (46) Czech Rep. 36.7 (31.7)
28. (106) Brunei 36.5 (26.8)
29. (84) Cyprus (Rep.) 36.4 (28.3)
30. (40) Liberia 36.0 (24.0)
30. (56) Austria 36.0 (30.6)
30. (17) Azerbaijan 36.0 (36.0)
30. (143) Sierra Leone 36.0 (24.0)
30. (39) Bhutan 36.0 (32.0)
30. (175) Costa Rica 36.0 (20.0)
30. (73) Eritrea 36.0 (29.0)
30. (166) Ethiopia 36.0 (22.0)
30. (137) Gabon 36.0 (24.0)
30. (17) North Korea 36.0 (36.0)
40. (9) Japan 35.9 (41.5)
41. (28) Malta 35.8 (33.6)
42. (23) France 35.6 (34.7)
42. (24) Qatar 35.6 (34.5)
44. (67) Israel 35.5 (29.4)
45. (88) Croatia 35.0 (28.0)
46. (51) Iceland 34.6 (31.1)
47. (77) India 34.2 (28.7)
48. (54) Peru 34.0 (30.8)
48. (150) Zambia 34.0 (23.5)
50. (68) Mexico 33.9 (29.3)

According to Wikipedia, the PM website is the closest to a Japanese national government portal.

Common services include voter registration, visa application, passport application/renewal, job listings and online application, and requests for statistical reports.

Online tax filing was very prevalent, and was found on the Belgian Portal Site, the Pakistani Customs site, the Philippine Portal, and the French Economic Ministry.

Many departments offer online complaint forms. For example, the Malaysian Portal site has links to many of these forms. The Netherlands has a dedicated site for their Ombudsman, which accepts online complaint submissions. The New Zealand Department of Internal Affairs lets you complain about the presence of “objectionable material”. Several Philippine sites, such as the Portal page, Armed Forces, and Public Works have complaint forms. The South African Public Protector has an online complaint form.

Applying for and renewing licenses and permits is another common area where services are offered. The Mauritius Portal lets you apply for work permits and learner’s licenses and the New Zealand Economic Development website lets you renew an electrical workers or radio license. Many departments allow you to apply for government jobs online, including the New Zealand Portal.

Many sites allow you to order publications, including the Slovenia Tourism Board, South African Department of Environment & Tourism, Australian Portal site, Slovakia Industrial Property site, and the Swiss Intellectual Property Institute.

Several sites allow users to apply for grants online, including the New Zealand portal and U.S. Department of Homeland Security.

Various websites allow for electronic document filing. The New Zealand portal lets you file various corporate documents (including annual returns). The Slovakia Industrial Property uses a digital signature system to enable its e-filling of documents. The Swiss Intellectual Property Institute offers the ability to file trademark applications through “e-Trademark” The U.S. Securities and Exchange Commission has the EDGAR Service, which allows for the online filing of 116 different forms.

Several sites are unique in their attempt to encourage electronic government.

The Swiss Intellectual Property Institute offers the “e-Trademark” service to help file trademark applications, and the fees for electronic filing are less than those for submitting paper copies. The Slovakia Industrial Property also offers online filing of documents for reduced fees online.

Several countries offered unique online services. The Republic of Congo offers a means to send SMS text messages from its site, for a fee. The New Zealand Portal and Conservation site allow online booking of huts and campsites in national parks. The Australian Toilet Map found at the National Continence Management Strategy lets you browse and pinpoint public toilets throughout Australia and see toilets along a planned route. Visitors can suggest additions to the toilet database.

Uluru .. There are 5 nearby toilets:

The Philippine Portal offers a link to an online betting site for basketball games run by the Philippine Amusement and Gaming Corporation. The Luxembourg Education Ministry has a link to its mySchool Portal where students can take online classes and tests and receive help with homework.

The U.S. Consumer Product Safety Administration allows users to search the National Electronic Injury Surveillance System database for case studies of injuries to people by consumer products. Mexico’s Ministry of the Economy site has an online “conversation forum” available to visitors where you can have an instant message conversation with agency officials.

Colombia’s Ministry of Education allows users to elect to erase all cookies placed on their hard drive periodically as they log in with their username and password. Guatemala’s Ministry of Agriculture site has a page embedded in their government web page that shows albums documenting the programs they put on and their service projects.

NUEVO - Fotos Proyectos

Turkey’s Portal has webcams of streets and squares all around the country on a live feed via the internet. Peru’s Portal site has an interactive online video that shows a mouse clicking on different things and what each click would accomplish plus a tutorial showing how to navigate pages while a voiceover explains the different services.

Ecuador’s President site has a website with videos and an entire user profile for the President of the country. Czech Republic’s Portal site has a new “Did you know?” fact at the top of each page. The page contains a unique “conversation bubble” theme that allows for links to interesting services and a “quick review” that gives current time and date, weather, and exchange information at a glance.

India’s Department of Commerce site holds regular online chat sessions, with pre-designated topics either a few times a week or daily for one hour. They broadcast the topics and their schedule on a scrolling banner at the top of the webpage for every visitor to see.

OnLine Chat Date : 20 Nov 2006

On 'Special Economic Zones Policy' on every working day between 17.00 - 18.00 Hrs | "Regional Trade Agreements (RTAs)" on Monday, Tuesday between 11 AM and 12 Noon | "WTO(Doha Round of Negotiations)" on Thursday, Friday between 11 AM and 12 Noon

One feature that has slowed the development of online services has been an inability to use credit cards and digital signatures on financial transactions. On commercial sites, it is becoming a more common practice to offer goods and services online for purchase through the use of credit cards.

However, of the government websites analyzed, only 5 percent accept credit cards and 1 percent allowed digital signatures for financial transactions, similar to last year.

For our test, we used the Priority Level One standard and evaluated each government agency regarding whether it complies with the W3C guidelines. Sites are judged to be either in compliance or not in compliance based on the results of this test. According to our Bobby [sic] analysis, 23 percent of government websites are accessible to the disabled, the same as last year.

Disability Access
2004 2005 2006 2007
14% 19% 23% 23%

The most basic means to ensure accessibility is to maintain compliance with WWC standards. However, there now exist other ways to aid accessibility. Many sites how allow users to change the size on the text, to accommodate those with poor eyesight. Other pages have applications that will read the entire page to the user. The most extreme example of this trend can be seen on the Swedish Government Portal (, which not only will read to page to you, but lets you
customize the text size, spacing, and coloring. Advances in technology have made these types of aids possible, and government website should begin implementing them In order to improve electronic government, the report suggests that governments take several steps to reach their full potential in terms of accessibility and effectiveness. The ultimate goal of e-government is to provide citizens with services, information, and interactive features. To this end, sites need to be well-designed, easy to navigate, and accessible to a wide variety of users.

The researchers suggest the following steps be undertaken:
  • standardize templates with consistent navigation;
  • have accessibility aids;
  • list when pages are updated;
  • organize pages by user type;
  • create “most popular” lists;
  • have an online services menu;
  • have interactive technical assistance;
  • make it interesting!
  • avoid commercial advertising;
  • fix faulty links;
  • improve language accessibility;
  • do not sell domain names; and
  • have a secure and stable server.

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