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Friday, 1 June 2007

So called PR

bbc news screengrab, external links

How much do you think this link is worth?


How many times has this happened to me? Dozens.

I'm talking about seeing a story, say on the BBC. Following the link provided to an organisation the BBC's reporting the PR or research of and - groan - yet again I'm at a homepage with no reference to what the BBC's telling me about.

A deadend I'm unhappy with. Great branding work guys ... again.

Just had it with Web security firm Garlik who apparently told the BBC that of British kids online:
20% have met an online friend in person - and one-in-20 do so regularly.

Just 7% of parents were aware of their child's behaviour, the study suggested.

I say apparently (though are you surprised?) because on their website, there ain't nothing about it.

I also note that:

Garlik work with PR partners, Band and Brown Communications, ["A Cossette Communication Group company"].

I wouldn't hire them if I were you then! But, on the other hand, it's actually fairly rare IME to see a joined-up PR campaign in the UK — just follow the links from BBC News (what were their traffic numbers again .... ?).

Etre gets it mostly right, especially the hand-hold to 'show me' (though where's 'search', 'news'). Who the heck else? ... It's annoying!

Russian riot police are all HOMOs



A list colleague Steve Bowbrick has this hysterical photo mashup and useful political satire against bigotry on his Flickr pages.

Look. I know this is childish but for some reason it cheers me up to learn that, if you reverse their photographs in Photoshop, the Russian riot police's badges read: 'HOMO'. Thanks to Reuters for the photos, by the way (un-reversed versions included for no good reason).

Thursday, 31 May 2007

Local Council's PageRanks: quick find

Google Directory have a new-ish feature whereby sites are automatically displayed by PageRank.


Unfortunately, it isn't one long list, but you can easily see the huge disparity in PageRanks across councils (more about that).



Look at the bar on the left.

This means that for many councils, their content is hard to find for most instances.

Danny Sullivan :

As I wrote back in 2002:

The issue of links and search engines, in particular the perception of Google's use of links, has gotten out of hand. For many, the original reason of linking has been lost out of the desire to simply do whatever they believe Google might like.

All major crawler-based search engines leverage links from across of the web, but none of them report a static "importance" score in the way Google does via its Google Toolbar. That score, while a great resource for surfers, has also provided one of the few windows into how Google ranks web pages. Some webmasters, desperate to get inside Google, keep flying into that window like confused birds, smacking their heads and losing their orientation....

Site owners are using the toolbar to find "good" sites that they should get links from, regardless of the fact that link context is also important, not to mention many, many other factors that are used by Google to rank a web page. Other site owners, getting a gray PR0 toolbar for their site, immediate assume the worst, that they've been blacklisted.

Enough, please, enough. Forget the Google Toolbar meter. Forget about worrying over "good" links and "bad" links according to Google. Just forget Google, when it comes to link building.

PageRank is only a score that represents the importance of a page, as Google estimates it (By the way, that estimate of importance is considered to be Google's opinion and protected in the US by the First Amendment. When Google was once sued over altering PageRank scores for some sites, a US court ruled: "PageRanks are opinions--opinions of the significance of particular Web sites as they correspond to a search query....the court concludes Google's PageRanks are entitled to full constitutional protection.)

Get a link to your pages from an high PR page and yes, some of that PageRank importance is transmitted to your page. But that's doesn't take into account the context of the link -- the words in the link -- the anchor text. If you don't understand anchor text, Google Now Reporting Anchor Text Phrases from me last month will take you by the hand and explain it more.


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I'm going to try to blog a bit more about pagerank as I understand it, but the bottom line is always get more + get better links.

Wednesday, 30 May 2007

last.fm: bought ...



.. and - touch wood - not sold out to CBS.

What a cliché...

I can't speak highly enough of last.fm but the way it's been described by non-users has been amusing me all day.

No, last.fm isn't recommending anything to me but I can understand why people think it does.

I have used it to find, mainly, older music which I love but have lost touch with. I'm describing their (or what was their) target audience. Oh, I'll say it then: middle-aged geeks.

The BBC gets it right:
It allows users to connect with other listeners with similar music tastes, to custom-build their own radio stations and to watch music video-clips.
I've used tagging to build up my own 'stations' and and 'gamed' it a touch in order to do that. I get to hear new things when I turn on 'Discovery' mode or I tune into another's 'station'. Usually in order to get something tagged which isn't otherwise available so I can hear it again.

I don't tend to just listen to another's 'station' but I do look at my 'neighbours' pages, those with similar tastes. It's not a very good word 'station' though: I ain't broadcasting.








Music clips leave me cold.

But it took months to get a real taste match (a couple I've found after 1,800 plays have spookily similar taste) and there's a lot of music which isn't available including from the likes of Aretha Franklin. I also have no way to save anything except by stripping info from my webpage (and remembering to).

I can only hope that the playlist expands as a result of the sale and that the marketing remains unobtrusive, though it's so good that I'd put up with a lot.

Democracy doomed, claims Freedland


Jonathan Freedland gives us his take on the impact of the Web on politics for The Guardian.

Title? 'The internet will revolutionise the very meaning of politics'. The 'very meaning'! Conclusion? "The changes now in train could go either way".

It's a wee bit more nuanced. Freedland thinks that "if we're all broken into small units - "parties of one," as a web guru puts it - we will lose [our] combined strength". [I have no idea who he's citing, unless he's confusing Singles Rights].

This is where the Web's driving us, he thinks: "broken up". He disagrees with Google's Eric Schmidt who believes traditional democracy will remain:

I can't quite believe that the internet will transform the mechanics of politics but leave politics itself untouched. Something bigger is afoot here.

Freedland touches on Wikinomics, he calls it "wikipolicy", and he thinks that the Web's role in disaster relief points to "a way the internet can bypass government altogether".

He also "foresee[s] a future in which national diasporas, for example, operate the way territorial societies do now".

Through the growth of endless interest groups:

The internet could be reducing the very idea of a collective society.


I can't believe a Jewish intellectual making that comment about diasporas, there is nothing new in that World, the Web organises it better — it's not creating a new phenomenon. This is also true of any interest group you might name — bar the truly new (few) interest groups which didn't exist before (zoophilia fans?).

Freedland forgets that the Web is not somewhere other than in (and of) the World.

Even Second Life's well publicised 'World' can be physically turned off — 'politics' intrudes on the Web, it's not just one-way. And Eric Schmidt is far less important than Gordon Brown.

The Web and new technology can simply boost traditional politics, whether that's Westminster or that's Chinese authoritarianism.

What else is he saying? That the principle is wrong? Who leads in this horror vision? And how can we vote for them?

He also forgets that Government isn't some minor player, which has no impact on trends and how the Web itself develops — just ask Al Gore about that.

Precisely because government is for 'all the people' it has a special role to intervene and to parse the Web's comment and opinion — look at the context in which everyone sits the Road Pricing petition.

A lot of the new movements he's citing are actually just the Web showing it's efficiencies, better organising pre-existing campaigns — why does 'better organised' automatically translate to 'broken'?

He misses some of the actual impacts and there are more than a few 'buzzfed' moments ...

Current technology gives politicians campaigning tools they never had before: witness the 62,000 Barack Obama supporters gathered on Facebook without the candidate lifting a finger.


62000 in the US is NOTHING. Even the estimated lifetime value is NOTHING. People used to organise phone trees "without the candidate lifting a finger".

When all the candidates are pulling out the same armory, where's Obama's advantage in those 62000? The advantages are not in matching others online marketing but leading it.

Now Freedland (any of the commentariat actually) mulling on how politicians do Search Marketing would be fascinating. If someone's searching on "mexico prescription drugs", do you advertise? Do you do battle in the vector for voter misery?

Meanwhile, a website offers a way to reach limitless numbers of voters with an unfiltered message at virtually no cost.


No cost! What does that make me then? Free! Pa-lease.The unit cost ONCE you've built the bloody thing and maintained it is much lower. ONLY then is it lower ...

Organising is swifter and easier: electronic mobilisation is said to have swung elections in Spain, South Korea and the Philippines.


And France?

Probably not 'swung it' in the Presidential Election but the lack of interest (due to the language differenece, n'est-il pas toujours ainsi ?) in the Web's role there is striking.

Not much buzz in the Valley about Disco Sarko.

Compare official disco-dancing with this and this and this and this. Contrast. What does YouTube do after DiscoSarko?

I don't think the 'revolution' will arrive overnight. For one thing, it needs to evolve as people work out how to use all the new stuff.

Quickly, activists and marketeers do. But the lag in the rest of the real world is enormous and often underestimated or simply ignored.

Pew just found that, at most, 8% of Americans are actively engaged with the Web. Not used it once in a month or occasionally with eBay: engaged. 15 million Brits are totally disengaged. Even with the young, not everyone's engaged.

Don't believe the Hype or the numbers. Claims of Second Life's millions are actually engaged hundreds or thousands. MySpace pages are set up in the millions and abandoned slightly less so, this is because the job they help do for people isn't yet done best on a MySpace or on a PC.

This is not to say that most people aren't using the Web. Most Brits now use it for some sort of important area, like banking. But engaged means much more than doing occasional transactions.

Even with the video, like Makakka and 1984-Hillary, their impact came from being picked up for mainstream TV news. Look at the response numbers for YouTube, the highest is a few thousand responses.

I come back to his actual conclusion, "the changes now in train could go either way". I don't know what will happen. All I know is it's going in one direction, greater engagement by all with technology and 'the Web' (that concept may change).

Who knows the real impact of a DNA database. On politics. Experience teaches me to be humble on the prediction front.

What I do know is that government is far from a bystander. If the commentariat can get annoyed by Blair being flippant about overseas air travel why aren't they barracking them about their attitude to the Web? The pride in their technical uselessness?

Why does Freedland think that government has nothing to do with or could do nothing about all the bad impacts of the Web he cites? That it has no influence?

It isn't 'the internet ... reducing the very idea of a collective society', the internet is what we make of it and what our government allows, disallows and facilitates.

We ain't powerless against Google or anyone else or the Web itself come to that and there are numerous ways - think accessibility - in which that power can be harnessed to fundamentally change the Web through very traditional political means.


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Addendum: techPresident on candidates use of search terms, which drew this knowledgeable comment:
'Republicans seem to be latching on to search terms, whereas the Democrats seem to really be focusing on social networking approaches (as indicated by the differential in the number of friends). I wonder if this is indicative of their differing political philosophies?'
The dirtiest it's got so far though is advertising against your opponents names. How naughty.


The end of the HomePage?



Jeff Jarvis is usually a great read and he has very interesting things to say about After the page.

It’s time to break out of the old page and its now-common interpretations. But to what? I see a few possible models for a new architecture of the home page, the page, the site — hell, of the web itself. These models are not mutually exclusive, nor are they comprehensive.

I'm intrigued that one of his models is 'shows'.

Maybe I want you to make a show for me; maybe I want a more passive experience: Feed me. But I don’t want to be fed what everyone else is fed. See Dave Winer’s request to get news without the story he has tired of. See also Facebook’s news feeds, which Mark Zuckerberg says are algorithmic, giving you news the system thinks you want based on your network, your stated preferences, your use, its smarts.

Now mash all this together: In one corner of my screen, I have a show; Along the side, I have lots of feeds. On the other side, I have dynamic, constantly updated widgets. This stuff comes from anywhere and everywhere — from my own network of news sites, from friends, from friends of friends. It can be fed through any device. In fact, it may not even have a screen; what if it knows I’m in my car and can only talk to me? when the system knows my only tether to the net is a phone, it sends me just what it knows I need to know and when I get back home it catches me up on what I missed. While at home, it projects what I need to know on screens or walls, and This isn’t just beyond the home page, it’s beyond the page, the browser, the screen, the computer.



And he clips Seth Godin on the same meme:

Companies may have a website, but they don’t have a home page in terms of the way people experience them.


Dat's the point: whither the 20% and lowering use homepage.

So what's a homepage? Is it iGoogle?

Tuesday, 29 May 2007

Bytes · McCain, tough guy - Nielsen attacks - Northampton 3D


ClickZ
analyses the online ad campaigns of the Hillary and McCain campaigns (he's being more innovative/reckless).

This is a McCain Ad ...



They're not talking about search ads. Surprisingly.


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Jakob Nielsen has a go at academics Paul Van Schaik, University of Teesside, and Jonathan Ling, Keele University about online survey design.

They confirm Nielsen's finding to use a list of numbers when people are asked how much they agree with a statement and use radio buttons rather than drop-down menus — but he disagrees with their finding to "present one question at a time across multiple screens".

Nielsen reminds that asking 23 questions (the study length) is too many for commercial use.
MAXIMIZE the response rate by MINIMIZING the burden you impose on customers.
His finding is that most users want all the questions on a single screen.
Since practical Web surveys rely on *voluntary* compliance, it's important to make them as pleasant as possible and to follow users' preferences. (This is in contrast to the research study, where participants were *required* to complete the survey.)

The biggest usability problem in questionnaires on real websites is that they are inevitably TOO LONG. This again leads to low response rates, which invalidates the entire exercise. See:
> http://www.useit.com/alertbox/20040202.html


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Apparently MS Maps, Microsoft Live Search, new 3D online maps of six World Cities includes ... Northampton. You read right. Good on them.

The other lucky MS launchees apart from New York ("Imagine you are there" "As seen in Spiderman") are Austin, Texas, Cape Coral, Florida, Cincinnati, Ohio, and Ottawa. I would bring you screenshots but it's crashed.



Fortunately Matthew Hurst has already gathered a 3D shot of his mum's house in ... Northampton.

Monday, 28 May 2007

iGasm: Ann Summers missing a market



Most amusing to read the GeekoSphere's boyish delight over Apple v Ann Summers in iGasm Spat — the Ad is a wee bit of a rip-off though it's hardly discouraging iPod sales!

Gizmodo typifying.
"I don't think it will work on Steve, as I think he is lacking the correct—how shall we say this?—plumbing.

iGasm

An orgasm induced from listening to songs on an iPod or other mp3 player.

I enjoyed that song so much it made me iGasm.

by kajsawilhelm London Jan 17, 2006


Better 404s + 501s

I recently sent this Comedy Central 404 around colleagues as an example of clear messaging, especially with 404 'site down / site unavailable'.

It turns a bad thing - site down - into a good thing - site getting better for YOU.