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Saturday, 15 September 2007

Usability myths and professionals discussion

More discussion on Alastair Campbell (no, not that one, the other one) of Nomensa's blog about 'Usability myths and professionals'.

Alastair had responded to comments I made about their advice to government web workers (they're at the end of my original long post).

I think Discount Testing is do-able, Alastair has lots of concerns - I think that sums up one disagreement.

We're also disagreeing about the value or otherwise of guidance and 'myths'.

Here's a couple of things I wrote:
[Discount testing]: We are not disagreeing, what I’m saying is that Usability is a movement, a general aim which everyone has to buy-into — that’s the goal. Out of that comes budgets, attitude-changes and far better customer service.

[Usability professionals should prod government]: The UK - for one thing - is doing well in some areas. We do have a lot of good work. But just like Bebo being ignored over MySpace don’t you think our political leaders are rather letting the side down if they aren’t prepared to engage with industry on something as fundamental as the usability of their products? And stop spinning the failures and talk up the real successes?

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